How we handle your information at Steam & Linen Co.
This page explains what personal information we collect, why we use it, how long we keep it and the choices available to you when you contact or book with Steam & Linen Co.
Who we are
Steam & Linen Co. provides ironing, wash-dry-fold, household linen care, and collection and delivery services in Leicester. For privacy questions, you can contact us by email at steamandlinenco@gmail.com or by phone on 07954 607722.
What information we collect
- Contact details such as your name, phone number and email address.
- Booking details such as your address, postcode, preferred collection slot, detergent preferences and order contents.
- Messages you send to us by email, phone or WhatsApp.
- Basic website usage data that may be collected through essential hosting logs or analytics tools, if enabled.
How we use your data
- To respond to enquiries and provide quotations or order confirmations.
- To collect, deliver and process your laundry and ironing order.
- To manage customer service, complaints, follow-ups and repeat bookings.
- To keep business records, prevent misuse and improve our website and service quality.
Our lawful basis for processing
We process personal information where it is necessary to take steps at your request before entering into a service arrangement, to fulfil our service with you, to comply with legal obligations, or where we have a legitimate interest in running and improving our business in a fair and proportionate way.
Cookies and website analytics
Our website may use basic cookies or similar technologies required for site functionality, performance and security. If non-essential analytics or marketing tools are added in future, this page should be updated to explain what is used, why it is used and how you can manage your choices.
Third-party services
We may rely on third-party services to operate the website and handle communications, such as website hosting, email providers, map or postcode lookup tools, and WhatsApp when you choose to contact us that way. These providers may process limited personal data on our behalf or as independent services under their own terms.
How long we keep information
We keep personal information only for as long as reasonably necessary to manage your enquiry, provide services, maintain business records and meet legal, tax or accounting obligations. Information that is no longer needed should be securely deleted or anonymised.
Your rights
Depending on applicable law, you may have rights to request access to your personal information, ask for corrections, request deletion, object to certain processing or ask for restricted use of your data. You may also have the right to complain to the UK Information Commissioner’s Office if you believe your data has been handled improperly.
Contact us
For privacy queries, data requests or corrections, contact steamandlinenco@gmail.com or call 07954 607722. You can also return to the booking section on our main site or read our laundry care blog for practical care advice.